FAQ


What is Academy On The Move

Academy On The Move is one of the top m-learning services in the world that puts the ‘smart’ in your smartphone. Our award-winning service is packed with stimulating and interactive courses on a variety of subjects ranging from personal to professional development. These mobile-optimised courses are designed to ensure that your learning experience is fun and effective.

Fulfil your learning goals with Academy On The Move. Whether you want to brush up your general knowledge, indulge in a new hobby, learn a language or read book-summaries, Academy On The Move is the perfect platform for your self-directed learning goals.

As a student of Academy On The Move, you will get instant access to all our courses that have been developed in a way that promotes learning and encourages retention.

As a subscriber to the service, you must be 18+ or have received permission from your parents or legal guardians or anyone authorised to pay your bill.

Our bite-sized courses are perfect to learn on the go, wherever you are, whenever you want. Enjoy a wealth of knowledge in the palm of your hands.

Our service is compatible with all mobile devices (smartphones, tablets and feature phones). The best user experience is through smartphones and requires 2G and up.

Academy On The Move contains over 50 courses on a variety of unique and engaging topics. Whether you want to learn a new language, upgrade your career skills, engage in a new hobby or catch up on old interests, our service has something for everyone.

Academy On The Move is available in over 20 languages, and we are constantly adding new languages to reach all corners of the world.

You visited one of our promotional pages and clicked on the subscription button. This was followed by a confirmation SMS sent to your phone.

You are charged the rate that is mentioned on the promotional page that you visited and subscribed to our service. The rate is mentioned both in the welcome message you received upon subscribing and the monthly SMS reminder you receive from us.

Please get in touch with our Customer Care Team and we will be happy to help you. For details of how to get in touch with us, please refer to the question 'How do I get in touch with Customer Care?'.

This is mainly due to limitations on an operator’s billing and invoicing platform.

This is a mandatory requirement by PhonePayPlus. We only send SMS reminders to active subscribers.

To keep up with the growing demand, our courses are constantly being improved and updated, and new courses are added to our list.

Subscription

Simply visit one of our promotional pages!

Subscription charges will be deducted directly from your prepaid mobile balance or will reflect in your monthly post-paid bill. The service charge is weekly, and you will receive an SMS notification once the transaction is processed.

Customer Care

Our dedicated Customer Care Team will be happy to answer all your questions and solve any issues.
We are available for you here:

Refunds

If you are not 100% satisfied with our product you may request for a refund. Please get in contact with our Customer Care Team who will assist you in the best possible way.

The best recourse is to reach out to our Customer Care Team.

Please get in touch with our Customer Care Team, always mentioning the mobile number and your email address. Once we process your request by our Customer Care Team, you will be provided a link where you will need to fill out your refund details. These will vary depending on your location and payment method, such as IBAN number or PayPal. Once you submit your refund application we will begin processing your request.
Please note that you can only submit a refund application once, so ensure you fill in the correct details.

In case you fill out incorrect details, we will reach out to you to recheck the submission. Please note, this may extend the refund process by some days.

Depending on your preferred method of payment, refunds can take up to 10 business days. A refund via PayPal is the quickest way and takes up to 2 business days to process from the moment we receive your details. Please be patient and rest assured we will do our best to resolve your request at the soonest.

Contact Us

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